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Privacy Policy

Updated: July 21, 2025

1. Introduction. Plumpi, operated by Floresta international Co., Ltd. (“Plumpi”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal data responsibly and transparently, in accordance with applicable laws in the Kingdom of Cambodia and recognized international data protection standards. This Privacy Policy describes how we collect, use, store, and share your personal information when you access or use our platform (the “Platform”), including through our website, mobile apps, and services related to event listing, ticketing, and event management.

2. Information We Collect. We collect the following types of information when you use the Platform:

a. Information You Provide Directly

  • Full name, email address, phone number, payment details, and any other information you voluntarily provide when creating an account, purchasing tickets, or contacting support.

b. Information Collected Automatically

  • Technical data such as your IP address, browser type, device information, operating system, and usage activity through cookies and similar tracking technologies.

c. Event Organizer or Attendee Content

  • Content you upload (e.g., event details, images, media) or input as part of using the Platform.

3. How We Use Your Information. We use your personal data for the following purposes:

  • To provide, maintain, and improve the Platform and services;
  • To facilitate ticket sales, event registration, communication, and customer support;
  • To personalize user experience and content;
  • To enforce our Terms and Conditions and protect our legal rights;
  • To comply with applicable legal obligations, regulations, or lawful requests by public authorities.

4. Sharing Your Information. We do not sell your personal data. However, we may share your data under the following circumstances:

  • With third-party service providers, such as payment processors, cloud hosting services, and customer support tools, strictly for the purpose of providing our services;
  • With event organizers, when you purchase or register for their events via the Platform;
  • With legal authorities, when required to comply with legal obligations, enforce our rights, or prevent fraud and abuse.

All third parties handling your data are required to follow confidentiality and security obligations consistent with this Policy.

5. Data Security. We implement reasonable technical, administrative, and organizational safeguards to protect your personal information against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to use strong passwords and to protect your own account information.

6. Data Retention. We retain your personal data only for as long as necessary to:

  • Fulfill the purposes outlined in this Policy;
  • Comply with our legal and regulatory obligations;
  • Resolve disputes, and enforce our agreements.

When data is no longer needed, we will delete or anonymize it securely.

7. Your Rights. You have the right to:

  • Request access to the personal data we hold about you;
  • Correct or update inaccurate information;
  • Request deletion of your data (subject to legal or contractual limitations);
  • Object to or restrict certain types of data processing;
  • Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us here

We will respond to your request in accordance with applicable laws.

8. International Transfers. Your information may be stored or processed in countries outside of Cambodia where we or our service providers have operations. In such cases, we ensure that appropriate safeguards are in place to protect your data, such as standard contractual clauses or equivalent mechanisms, in line with international standards.

9. Changes to This Policy. We may update or revise this Privacy Policy from time to time to reflect legal changes, improvements to our services, or feedback from users. The “Effective Date” at the top indicates the latest version. We encourage you to review this Policy periodically. Continued use of the Platform after updates constitutes your acceptance of the revised Privacy Policy. If you do not agree with any part of this Policy, please discontinue using the Platform.