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Terms of Service

Our terms of service

Updated: July 21, 2025

1. Introduction. Welcome to Plumpi (“Platform”), operated by Floresta international Co., Ltd. (“we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your access to and use of the Platform and its services, including event management, ticketing, and event listings. By accessing or using Plumpi, you acknowledge that you have read and understood these Terms. If you do not agree with them, we kindly recommend refraining from using the Platform.

2. Eligibility. You represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms.

3. Account Registration. To access certain features, you must register and provide accurate, complete information. You are responsible for maintaining the confidentiality of your account credentials.

4. User Responsibilities. You agree to use the Platform in compliance with all applicable laws and regulations. Specifically, you agree not to:

  • Post, upload, or transmit any content that is harmful, offensive, defamatory, discriminatory, or otherwise illegal;
  • Share or distribute any political, ideological, or religious content, including commentary or messaging intended to influence public opinion;
  • Infringe upon the intellectual property, privacy rights, or other legal rights of any third party;
  • Engage in fraudulent, deceptive, unauthorized, or abusive activity (including attempts to access or compromise Platform systems or accounts);
  • Interfere with the operation or availability of the Platform or degrade the experience of other users.

Liability and Responsibility

  • You acknowledge that you are fully responsible for all content and actions originating from your account. This includes any direct, indirect, or consequential damages, losses, or legal claims resulting from your misuse of the Platform;
  • Plumpi assumes no liability for any user-generated content or actions taken by Users in breach of these Terms;
  • In the event that your content or actions result in legal liability—such as under Cambodian defamation, cybercrime, or lèse majesté laws—you agree that you alone are responsible for any resulting legal consequences, including fines, penalties, or criminal charges.

5. Event Management and Ticketing. Plumpi makes available tools and services that enable Organizers to publish data, ticketing, and event-related information. Because all event listings and details are provided by event Organizers—not by Plumpi—we do not warrant, and expressly disclaim any warranty regarding, including without limitation:

  • the accuracy, completeness, or timeliness of event descriptions, schedules, pricing, availability, or other information;
  • the success, safety, quality, or eligibility of any event or Organizer;
  • your ability to complete a transaction or successfully attend an event.

This Platform is provided “as is” and “as available,” and any reliance on event listings, Organizer claims, or third-party content is at your sole risk. Plumpi expressly disclaims liability for any errors, discrepancies, omissions, or misrepresentations appearing in event listings or reports, and shall not be responsible for any direct or indirect damages arising from Organizer-provided information.

6. Payments and Refunds

6.1. Payment Processing. All payments made through Plumpi are processed by third-party payment providers. Plumpi acts solely as a facilitator to enable transactions between Attendees and Organizers.

6.2. Organizer-Defined Refund Policies. Event refunds are governed exclusively by the refund policy defined by the Organizer at the time of event setup. Plumpi does not guarantee refunds under any circumstances unless explicitly stated otherwise by the Organizer. As with many global platforms, refunds—if available—must be requested through the Organizer, not Plumpi.

6.3. Organizer’s Sole Responsibility. Organizers are responsible for:

  • Setting and clearly displaying refund, cancellation, and rescheduling policies;
  • Managing refund requests, dispute resolution, and customer communications;
  • Complying with applicable laws regarding consumer rights and refunds.

6.4. Attendee Acknowledgment. As an Attendee, you acknowledge that:

  • Your contract for ticket purchase is with the Organizer, not with Plumpi;
  • Any request for refunds must be directed to the Organizer in accordance with their stated policy;
  • Plumpi is not liable for any Organizer decisions regarding refunds, exchanges, or cancellations.

6.5. Disclaimers and Limitations:

  • Plumpi does not endorse the quality, accuracy, or safety of any event;
  • In the event of cancelled, postponed, or modified events, Organizer policies apply; Plumpi will not issue refunds unless acting as directed by the Organizer;
  • Any failure to obtain a refund lies between you and the Organizer—Plumpi holds no legal or financial responsibility.

7. Intellectual Property

7.1. Ownership. All rights, title, and interest in and to the Platform and its content—including, without limitation, software, branding, designs, logos, user interface, graphics, and all related intellectual property—are owned or licensed exclusively by Plumpi or its licensors. This includes copyright, trademark, patent, and trade dress rights.

7.2. Permitted Use and Restrictions. You are granted a limited, non-exclusive, non-transferable license to access and use the Platform solely for its intended purposes. You may not:

  • Copy, reproduce, modify, adapt, publish, distribute, display, or create derivative works from any content or part of the Platform;
  • Remove or alter any copyright, trademark, or other proprietary notices;
  • Use the Platform or its content for commercial resale, data scraping, or unauthorized exploitation;
  • Reverse engineer, disassemble, or otherwise attempt to derive the source code or architecture of the Platform.

7.3 User-Generated Content and Promotional Use. By uploading or publishing any content to the Platform, including event descriptions, images, or media, you grant Plumpi a worldwide, royalty-free, perpetual, and non-exclusive license to use, reproduce, publicly display, adapt, and distribute such content for marketing, promotional, and platform-related purposes. You represent that you own the rights to any content you upload or have obtained all necessary permissions.

7.4 Third-Party and Organizer Content. Content provided by Organizers or third parties remains their responsibility. Plumpi does not guarantee the accuracy, legality, or suitability of such content.

7.5 Reporting Infringement. If you believe that any content on the Platform infringes your intellectual property rights, please contact us at this page with all relevant details. We will review and take appropriate action as needed.

7.6 Enforcement. Unauthorized use of Platform content may violate Cambodian law and international intellectual property law. Plumpi reserves the right to take legal action and seek damages for violations.

8. Limitation of Liability. To the fullest extent permitted under applicable law, Plumpi, its affiliates, officers, directors, employees, agents, or licensors shall not be liable for any direct, indirect, incidental, special, punitive, or consequential damages, including but not limited to:

  • Loss of profits, revenue, or anticipated savings;
  • Loss of data or content;
  • Business interruption;
  • Reputational damage;
  • Personal injury or property damage;
  • Any other loss or damage arising out of or in connection with your use of, or inability to use, the Platform, any content therein, or any interactions with other users or organizers.

This applies regardless of whether such damages arise from contract, tort, negligence, strict liability, or otherwise—even if Plumpi has been advised of the possibility of such damages.

You acknowledge and agree that:

  • Plumpi is a facilitator and does not directly control the content or conduct of event organizers or attendees;
  • Events listed on the Platform are managed by third parties, and Plumpi is not responsible for their quality, safety, legality, availability, or outcome;
  • Your sole remedy for dissatisfaction with the Platform is to stop using it.

Nothing in these Terms shall exclude or limit liability where such exclusion or limitation is not permitted under applicable Cambodian law, such as for death or personal injury caused by negligence or for fraud.

9. Governing Law and Dispute Resolution. This Agreement shall be governed by and construed in accordance with the laws of the Kingdom of Cambodia, without regard to its conflict of laws principles.

In the event of any dispute, controversy, or claim arising out of or in connection with these Terms or the use of the Platform, the parties agree to first attempt to resolve the matter amicably through good-faith negotiations.

If the dispute cannot be resolved through negotiation within thirty (30) days, it shall be submitted to binding arbitration in Phnom Penh, Cambodia, in accordance with the applicable rules and procedures of the National Commercial Arbitration Centre of Cambodia (NCAC).

  • The arbitration shall be conducted in English or Khmer, as mutually agreed by the parties;
  • The arbitral decision shall be final and binding on both parties and may be enforced in any competent court of jurisdiction;
  • Each party shall bear its own costs, unless the arbitrator decides otherwise.

You agree that any legal action, suit, or proceeding arising out of or related to these Terms or the use of the Platform must be filed within one (1) year after the cause of action arises. Otherwise, it shall be permanently barred.

10. Amendments. Plumpi may update or modify these Terms from time to time to reflect changes in our services, legal requirements, or business practices. When changes are made, we will revise the “Last Updated” date at the top of the Terms and may notify users through the Platform or by other appropriate means.

We encourage you to review these Terms periodically to stay informed of any updates.

Your continued access to or use of the Platform after any such changes constitutes your acceptance of the revised Terms.

If you do not agree to the updated Terms, you should discontinue your use of the Platform.

11. Contact Us. We encourage you to review these Terms periodically to stay informed of any updates.

For questions or concerns, please contact us here.